You have the right to withdraw from the contract concluded with us within fourteen days without giving any reason. The withdrawal period shall be fourteen days from the day on which you or a third party other than the carrier designated by you takes possession of the goods (or the last goods, partial shipment, or piece in the case of a contract for multiple goods within a single order or the delivery of one good in multiple partial shipments or pieces).
To exercise your right of withdrawal, you must inform us of your decision to withdraw from the contract by means of a clear declaration. You may use the model withdrawal form shown below, but this is not mandatory.
Sample cancellation form
“I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods: … (please specify the goods that are to be covered by the revocation)
Order number:… (please enter the order number of the goods here if you have received one from us)
Ordered on: … / received on: … (please enter the dates on which you ordered and received the goods)
Name: … (please enter your full name here) Address: … (please enter your full address here)
Date: … (please enter the date of revocation here)” (*) Delete as appropriate
Please send your revocation by post to:
Brendan & Connor Kratz GbR
Gustav-Cords-Straße 7
50733 Cologne, Germany
or electronically to: support@inhumane.de
Return address:
SNASH GmbH
Attn: Inhumane
Auenweg 173 - Building 4
51063 Cologne
To comply with the cancellation period, it is sufficient that you send the notification of the exercise of the right of cancellation before the expiry of the cancellation period.
Consequences of revocation
If you cancel this contract, we will refund all payments we have received from you for the goods purchased, including delivery costs (with the exception of additional costs if you chose a delivery method other than the cheapest standard delivery offered by us), promptly and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged any fees for this refund. We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.
The deadline is met if you send the goods before the expiry of the fourteen-day period. You will bear the direct cost of returning the goods. You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods that is not necessary to check their quality, properties, and functioning.
Exclusion / expiry of the right of withdrawal:
According to Section 312g Paragraph 2 of the German Civil Code (BGB), a right of withdrawal does not exist, among other things, for contracts for the delivery of goods that are not prefabricated and for whose production an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer and it expires prematurely for contracts for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.